How to File a UPS Freight Claim for Lost or Damaged Shipments

When a shipment arrives damaged or never makes it to its destination, filing a UPS claim is the only way to recover your loss. The process is straightforward when done correctly, but missing documents or incorrect details can delay or even deny your reimbursement.

This guide walks you through the complete process of filing a UPS Freight claim.

Why Filing UPS Claims Matters

Each lost or damaged shipment represents potential revenue that can be recovered. UPS requires specific details and documentation within defined time limits, and missing even one element can lead to a denial. A consistent, organized process ensures that claims are filed correctly and paid quickly.

With a structured claim management process in place, companies can:

• Recover the full value of lost or damaged goods
• Improve visibility into shipping performance
• Reduce time spent on manual claim handling
• Strengthen financial accuracy and audit readiness

How to File a UPS Freight Claim in 5 Simple Steps

Filing a UPS claim is a straightforward process when you know what to prepare. Here is an overview of the key steps involved:

Step 1: Log in to the UPS Claims Portal
Access the UPS portal using your shipper account and navigate to “File a Claim.” Enter the tracking number and basic shipment information.

Step 2: Provide Claim Details
Select the claim type (lost or damaged) and include the shipment description, customer details, and the nature of the issue.

Step 3: Upload Supporting Documents
Attach the invoice, proof of value, photos of damage if applicable, and any other required documents. These files validate your claim and speed up review.

Step 4: Review and Submit
Check all claim information for accuracy before submission. Once submitted, UPS provides a claim reference number for tracking.

Step 5: Track Status and Follow Up
Monitor progress in the UPS portal. Claims may take several days to review, and additional documents may be requested. Once approved, payment is processed and recorded.

Common Challenges with Manual Freight Claims

Manual claim management comes with predictable headaches:

• Searching through multiple programs to locate data and upload proof
• Tracking down invoices and photos from different departments
• Re-entering shipment details into carrier portals
• Managing follow-ups when carriers request additional documentation

These repetitive tasks consume hours each week and increase the risk of missed claims or late submissions.

How iNymbus Automates the UPS Claim Process

iNymbus simplifies UPS claim management by using robotic automation to handle repetitive work directly within the UPS portal.

Here is how the process works:

• iNymbus bots log into the UPS portal every day to identify new lost or damaged claims.
• They match claims with invoices using tracking numbers and PO details.
• Required data and documents are uploaded automatically.
• The system tracks each claim, records repayments, and updates claim status in real time.

Take the Next Step

Filing freight claims doesn’t need to be time-consuming or stressful. iNymbus helps distributors, manufacturers, and logistics teams automate the entire process for FedEx, UPS, and other carriers.

Schedule a demo today.