Kroger Deduction Codes Explained | iNymbus

What would you  Google if Kroger hit you with a weird deduction code like “OI” or “SH”?
Kroger uses deduction codes to explain payment reductions for issues such as shortages, pricing errors, or shipping problems. These codes are often unclear, which makes it difficult for suppliers to identify the reason for a deduction or respond with the correct action.

After curating detailed resources on Walmart, Target, and Home Depot deduction codes, we’re now bringing you a comprehensive guide dedicated to Kroger deduction codes.

In this blog, you’ll find:

• What Kroger deduction codes mean
• The most common codes and their explanations
• Contact points if you need further clarification
• Insider tips on which deductions can be disputed through Lavante and which cannot

Common Kroger Deduction Codes Explained

Code 2. Promo Allowance Difference

Deduction Type:

• OI – Off Invoice
  
• NA – New Store Allowance
• KSD, KSI, KSP, KSR – KATS Promotional Errors
• PC, PSD, PSI, PSP, PSR – Scan or Coupon Errors

What It Means:

These codes indicate a mismatch between the promotional terms agreed upon by the supplier and Kroger’s records. Common reasons include incorrect promotional rates, item setup errors, invalid promotion dates, or performance that does not meet the expected criteria.

Example Cases:

• DEAL123456-2024-04-01 – Promotion rate was input incorrectly in Kroger’s system, triggering a deduction for over-allowance.
  
  
• 092-A1245-01256 – Scan allowance rejected because the promo ran outside approved dates.

Resolution Tip:

Always confirm promotional terms are uploaded and synced on Kroger’s Lavante Portal or Partner Portal. Provide visual proof (e.g., store flyers or execution recaps) and ensure accurate item-level data.

Learn More: Retail Compliance: Meeting Retailer Standards to Avoid Chargebacks

For example, if you're stuck with a Shortage Deduction, the image below shows how it appears under the “Shortage” claim category on the Lavante portal:

Figure 1: Shortage Claim Category List View

Figure 2: Each Shortage deduction will display a specific reason code, helping you identify the exact issue behind the claim.

Code 4. Shortage / Damage / Not in Stock

Deduction Type:

• SH – Shortage
• RT – Return Issues
• OV – Overage

What It Means:

This deduction set reflects Kroger’s claim that the items received were either missing, damaged, or exceeded what was ordered.

Example Cases:

• INV12345-CM – Invoice for 100 units, but Kroger received only 92. Deduction made for missing 8 units.
  
  
• RCX12333-125365 – Kroger store flagged cases as damaged; initiated return deduction.

Resolution Tip:

Keep signed Proof of Delivery (POD), Bill of Lading (BOL), and shipping photos. Use timestamps and tamper-proof documentation to refute incorrect shortage claims. For returns, reach out to kroger.reclaim@prgx.com.

Related Guide: Damaged Freight: A Supplier's Guide To Freight Claims

Code 6. Item / Invoice Not Received

Dedution Type:

• EC – EDI Non-Compliance
• WV – Wrong Vendor
• MR – Medturn Returns

What It Means:

Deductions occur when Kroger’s system doesn’t receive your invoice or item information due to technical errors, misrouted data, or system mismatches.

Example Cases:

• AUTO-DM-INV12345 – An EDI 810 invoice failed due to a formatting error; the invoice rejected.
  
  
• mpd09019538 – Return handled under Medturn but not properly linked, leading to an “item not received” claim.

Resolution Tip:

Check that all EDI documents (810, 856) are successfully transmitted. Monitor acknowledgments and keep backup formats ready for Lavante resubmission.

Must-Read: EDI in Supply Chain: Boosting Efficiency, Accuracy, and Savings

Figure 3: EC - EDI Non-Compliance

Code 8. Net / Total Dollar Difference

Dedution Type:

• CD – Cash Discount
• LC – List Cost
• SP – Stop Payment

What It Means:

These deductions appear when Kroger applies unexpected cash discounts or pricing changes, reducing the total payable invoice amount.

Example Cases:

• $10,000 invoice reduced to $9,800 due to 2% early payment discount (CD), which was not factored into the supplier’s expectation.
  
  
• Pricing mismatch on invoice vs. agreed list cost (LC), causing a deduction adjustment.

Resolution Tip:

Ensure early payment terms and discount structures are clear in both billing and AR systems. Reconcile with PO agreements and dispute misapplied terms via the Lavante portal.

*Press and hold the SHIFT key to scroll horizontally.

Lavante Portal Updates: Accepted vs. Rejected Claim Types

Navigating Kroger’s deduction recovery process through the Lavante Portal can be tricky if you’re not up to date with their latest submission rules. Not every invoice type or claim can be handled through Lavante, and submitting the wrong request can delay resolution or get it rejected altogether.

Below is a breakdown of which claim types and backup requests are currently accepted via Lavante and which ones still need to be submitted elsewhere.

Accepted on the Lavante Platform

You can now submit the following claim and backup types through the Lavante Portal:

• Peyton & Warehouse Payables (5 Digit POs) – For claims and deduction backups
  
• Unpaid Invoices for Peyton & Warehouse POs – For both claims and backup requests
• ORAD Late Ship & Case Fill Invoices – ###-G claims and backups
• FT Peyton Freight Claims
  
• All other ###-G backup requests
  
• ###-A Invoices
  
• 060-C Codes
  
• 701 Series Claims – Including 701-54#######, 701-84#######, 701-94#######, etc.
• 701-NC – Non-compliance related invoices
• Fred Meyer Non-Food 8-digit POs – For both unpaid invoices and deduction disputes
• DSD Payables (Non-PO Shipments) – For unpaid skipped invoices or in-store delivery issues
• Manufacturing Plant Payables (non-COUPA) – All claims, deductions, and unpaid invoices for Kroger Manufacturing locations

Important Note: If you previously emailed these types of claims to any of the following: Peytonpayables@kroger.com, RAScpromo@kroger.com, Fmnondsdpayables@kroger.com, etc., these should now be submitted directly through the Lavante Portal.

Not Accepted on Lavante (Submit Elsewhere)

Some claim types cannot be handled through Lavante and must be directed to the appropriate team or contact:

Reminder: If you send any of these restricted requests through Lavante, they will be automatically closed. Make sure to reach out to the correct contact instead.

How iNymbus Makes This Easier

iNymbus removes the complexity of deduction resolution by automating every step of the process. Here’s how it gives your team superpowers:

• Connects seamlessly with Kroger portals like Lavante, PRGX, and Partner Portal to pull in all deductions.
  
  
• Auto-fetches backup documents (PODs, BOLs, invoices, EDI confirmations) and matches them to specific claims
  
  
• Auto-files disputes using the correct contact method (email, Lavante, PRGX) based on the deduction type and code
  
  
• Cuts manual processing time by up to 90%, enabling teams to resolve in days, not weeks.
  
  
• Offers a dashboard with centralized visibility into all open, in-progress, and resolved claims
  
  
• Frees up your AR team to focus on strategy, recovery analytics, and higher-dollar claims instead of repetitive dispute uploads

With iNymbus, you're not chasing Kroger across portals—you’re controlling the entire deduction process from one place.

Conclusion

Kroger deductions may seem minor, but they quickly snowball into revenue loss and operational bottlenecks. Whether it’s promo allowance errors, shortages, or invoice mismatches—every deduction delays cash flow and drains your AR team’s time.

With iNymbus, you don’t just manage deductions—you eliminate the manual grind. Our automation platform processes claims end-to-end, giving you faster resolutions, better accuracy, and full visibility across Kroger portals.

Stop chasing claims. Start recovering revenue—smarter, faster, and at scale.

Need help resolving Kroger deductions? Schedule a free demo with our automation team today!👇