But here’s the thing: you don’t have to just swallow the loss. CVS has built-in channels, like the Vendor Deductions Management Dashboard (VDMD), where you can push back and get your money back.
This guide breaks down the exact steps, highlights the traps to avoid, and shows how automation platforms like iNymbus can make the whole process faster, cleaner, and far less of a headache.
If you’ve worked with CVS, you know shortage deductions aren’t just annoying; they hit your bottom line. One deduction may look small, but across multiple shipments, they add up to thousands in lost revenue. And when you don’t dispute them, three things happen:
That’s why disputing CVS shortage deductions isn’t optional; it’s the only way to protect cash flow and keep your CVS partnership profitable.
CVS handles all shortage disputes through its Vendor Deductions Management Dashboard (VDMD). Think of it as your control center for tracking memos, filing disputes, and uploading backup documents. A few things to keep in mind:
Knowing these basics upfront makes the dispute process smoother and avoids preventable mistakes.
Step 1: Log in to the CVS Vendor Portal
Access the CVS Vendor Portal and head to the Vendor Dispute Management Dashboard (VDMD). You manage all shortage disputes in this dashboard.
Step 2: Start a New Dispute
Select Initiate Dispute and enter the required details. Make sure you choose the correct vendor number, dispute type, and subtype. Fill in the fields with the information from each debit memo.
Step 3: Upload Supporting Documents
Attach your backup documentation, Debit Memo, Proof of Delivery (POD), and Bill of Lading (BOL) are required. You can upload up to 10 files per dispute (20MB max each). Be mindful of the 20-minute auto-timeout and save as you go.
Step 4: Add Comments
Use the Message tab to include any notes that support your claim. Clear, concise comments can help CVS process the dispute faster.
Step 5: Validate and Submit
Click Validate, then change the status to Disputed. Once submitted, monitor the portal regularly for updates or responses from CVS.
Managing CVS shortage deductions manually takes a lot of time and can lead to mistakes. For suppliers handling many deductions, missed deadlines, incomplete documents, and repeated portal work can cause lost revenue.
iNymbus solves this by automating the dispute process. Here is how it helps:
Suppliers using iNymbus report major improvements:
With iNymbus, suppliers protect margins, recover more revenue, and spend less time on manual work. Your team can focus on growing the business while iNymbus handles every claim.
How long does CVS take to review disputes?
Usually, a few weeks. Keep checking VDMD for updates.
What if CVS denies my dispute?
Look at the rejection reason and resubmit with stronger documentation if possible.
Can I recover every deduction?
No. Late filings or missing paperwork usually mean no recovery.
How does automation work with VDMD?
Tools like iNymbus pull memos, gather documents, and submit disputes directly into VDMD for you.
CVS shortage deductions can quickly eat into revenue if ignored. Following a clear dispute process and keeping proper documentation helps suppliers recover lost funds. For high-volume operations, iNymbus files disputes accurately, meets all deadlines, and reduces manual work.