Walmart is one of the largest retailers in the world, with millions of customers and thousands of suppliers. As a supplier, you may have experienced some deductions from your invoices due to various reasons such as price differences, shortages, damages, or returns. These deductions can affect your cash flow and profitability, so you may want to dispute them and get your money back.
In May 2023, Walmart made significant changes to its dispute resolution process impacting the way you dispute deductions and recover revenue. With the launch of the Accounts Payable Disputes Portal (APDP), suppliers are now required to dispute deductions individually, marking the end of the Settlement Disputing method.
This article aims to explore the impact of these changes on suppliers' businesses and provide effective tips and solutions to handle the new system, ensuring an edge in the Walmart Deduction Recovery.
Settlement Disputing was a method employed by large suppliers dealing with thousands of shipments to Walmart which streamlined the process by settling all deductions within a specific timeframe, often quarterly.
Despite its convenience, this approach came with uncertainties leading to potential cash flow problems as payment settlements could take months.
Walmart has implemented Accounts Payable Disputes Portal (APDP) as an integrated part of Retail Link. This new portal provides a more robust solution for suppliers to manage and dispute Walmart deductions more effectively and efficiently.
Understanding the types of deductions is crucial for effective dispute resolution and revenue recovery. Here are some common types of deductions with codes to look out for:
| Shortages | Pricing | Compliance |
| Code 21 - Concealed Shortages |
Code 10 - Discrepancies allowances between the invoice and the PO |
Code 64 - Early Shipment |
| Code 22 - Goods Billed Not Shipped | Code 11 - Cost differences between the invoice and the purchase order | Code 65 - Late Shipment |
| Code 23 - Carton Shortages | Code 31 - PO number not on the invoice |
Read a detailed article on all popular Walmart Deduction Codes
When initiating a dispute for Walmart Claims through the APDP system, the submission of specific documentation is essential. A range of information is necessary to facilitate the dispute resolution process. While some information can be easily obtained, others may require access to various portals before they can be used on the APDP platform.
Presented below is a list of frequently demanded Information for effective dispute management:
List of Frequently Requested Documents:
Now that Settlement Disputing has been phased out, vendors using this method will need to adjust their strategies to cope with individual deduction disputes on APDP.
The success of vendors now disputing individual Walmart deductions depends on how well they adapt to the changes that Walmart introduces and how well they can optimize their disputing process.
Some best practices that vendors can follow to improve their disputing performance are:
Someone who has used APDP before knows how time-consuming and repetitive it can get to dispute every single deduction, especially when your company receives thousands of them every single month.
You can leverage the Walmart deduction recovery services provided by iNymbus to automate your deduction management process. iNymbus uses Robotic Process Automation (RPA) which is specifically designed to work with retailer portals, EDI, and other document sources to create and submit disputes quickly. Whether it is Amazon, Walmart chargeback, Lowes, CVS, or any of the 25 other retailers we support, iNymbus will streamline the end-to-end Walmart Deduction Management process for your staff.
Tailored precisely for your company's SOPs, our RPA solution guarantees maximum efficiency, seamlessly integrating with your existing tools and procedures. Leave the complex bot configurations to us, as we take care of all the heavy lifting. Within a few weeks, you'll have a fully operational, live product, empowering your business with enhanced productivity and streamlined processes.
These are the results our clients have got after they onboarded iNymbus deduction management software:
Book a quick and informative demonstration call to explore how iNymbus can help you achieve your specific objectives for deductions and disputes. We support over 25 plus retailers.