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Target Deductions: How To Dispute Target Shortages On Synergy


In the world of retail, handling deductions in the Target's Synergy program can be hard for suppliers. Unresolved shortages at Target can create major hurdles in disputing deductions and affect the business.

In this blog, we will explore how suppliers can dispute target shortages. We will also discuss how iNymbus offers a streamlined solution to target vendor chargebacks.


Impact of Target Shortages on Business:

  • Cash Flow Issues:
    One of the persistent issues faced by suppliers is the high volume of deductions, which can lead to cash flow problems. This limits funds available for day-to-day operations and growth initiatives.
  • Operational Burden:
    Handling a high number of deduction disputes requires significant resources and time. Businesses can use these resources to focus on high-value activities.
  • Impact on Profit Margins:
    A high volume of dispute processes can result in unresolved deductions which means uncollected revenue. The unresolved deductions further strain the liquidity of the business and reduce profit margins.

What is Target's Synergy?

Target's Synergy is an app within the Partners Online portal that allows Target suppliers to track and dispute deductions. It was formerly known as Vendor Dispute Tracking (VDT).


Common Target Reasons Codes For Shortages:

Target Deductions Reason Codes


Documents Required For Disputing Target Shortages:

  • Chargeback copy
  • Invoice copy/copies
  • Packing slip
  • Signed POS/POD
  • Documentation supporting correct case pack

Synergy Guidelines For Target Disputes

  • Allow 30 days minimum for Target to respond after they receive your submission.

  • All disputes require supporting documentation to be uploaded. Failure to provide necessary documents within 5 business days will result in your case being denied.

  • Target will not research claims dated more than 18 months from the document date.

  • Submit one claim per dispute and include supporting documentation. Submitting one dispute for multiple documents will result in denial.

  • Collect shipments: To meet claim filing deadlines with carriers, disputes must be submitted within 9 months of the shipping date.

  • Research all unpaid invoices in Partners Online (POL) before submitting a dispute. If the invoice is not in Target's system, a $75 non-compliance fee will apply.

How To Dispute Target Shortages On Synergy:

Step 1: Log in to your "Partners Online" account.

Step 2:
Open “Synergy” by clicking on “Apps and Reports



Step 3:
Click on “Create New Case


Step 4: Select “Dispute” from the provided dropdown menu.

Step 5:
Fill in the required information.

Step 6:
Attach relevant documents.

Step 7:
Finally review all details and Click on the "Submit Button".




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Disadvantages of Manual Dispute Resolution on Synergy:

Target's Synergy portal makes tracking deductions easier. However, the manual process of resolving disputes still creates challenges.


  • Time Consuming Process:
    Disputing deductions proves to be a time-consuming task. Each deduction claim takes 15 to 20 minutes to manually resolve. With thousands of deductions coming in every week, that accumulates a lot of employee time and effort.

  • Attention to Detail:
    Manual processes are more likely to have errors. Even a small mistake can lead to rejecting a dispute. This creates another challenge in the process.

  • Drafting the dispute:
    The final step involves uploading the necessary documents to the retailer's portal. It's important to make the description of the claim detailed. If the claim gets rejected, you have to wait several days before you can dispute it again.

  • Cross-Communication Hurdles:
    Submitting multiple documents as proof introduces cross-communication hurdles. Collaboration between departments like accounts payable, supply chain, and team members is required. This can contribute to delays in resolving disputes efficiently.

Automated Solution: iNymbus AR Deduction Management Software:

iNymbus is an automated deduction management software. It is designed to address the challenges associated with deductions in the following ways: 


  • Robotic Process Automation (RPA):
    iNymbus uses RPA to manage deductions, reducing manual work and improving efficiency and accuracy. This saves time and makes resolution processes more effective. iNymbus can handle various types of Target claims. This includes Target Shortage Claims, Target Return Claims, and Target Unpaid Invoices Claims.

  • Integration With Your Existing Systems:
    iNymbus seamlessly integrates with your current systems. This includes accounting, EDI, inventory, and ERP systems. The integrated system ensures a smooth flow of data across platforms. Access to real-time information helps you to make informed and data-driven decisions while navigating deduction challenges effectively.

  • Advanced-Data Analysis to Help You Find the Root Cause:
    Use iNymbus for in-depth data analysis. It allows you to identify trends, patterns, and root causes related to deductions. This provides valuable insights that empower your business to proactively address underlying issues. Overall results in minimizing deductions and optimizing your deduction management strategy.

  • Automated Document Retrieval: 
    iNymbus optimizes the retrieval of critical documents. This includes invoices, bills of lading, and various sources like portals, EDI, or emails. Through automation, manual collection, and organization tasks are eliminated. This leads to significant time savings and error reduction.

Client Testimonial:
iNymbus proved its effectiveness through a success story with a $2 billion annual revenue client. The client expected a long onboarding process because of high deduction and slow dispute resolution. 

iNymbus surprised them by finishing onboarding within weeks. By using RPA capabilities, the client quickly and effectively resolved their deduction challenges.

To know exactly how iNymbus was able to make the whole process up to 30x faster download our Case Study.


We also have detailed guides on Amazon Shortages and Walmart Shortages.


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The challenges of manually resolving disputes on Target's Synergy platform highlight the need for a more advanced solution. iNymbus stands out as a highly efficient option. It provides not just a fix to the current issues but also a transformative method for managing deductions. Suppliers are encouraged to explore iNymbus for its potential to revolutionize deduction dispute resolution. We ensure businesses operate more precisely and effectively.


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