How to Redispute your Amazon Shortage Claims?

Shortage claims are one of the most frustrating issues Amazon vendors face. You fulfill a purchase order in full, yet Amazon records show fewer units received. The result is a deduction from your invoice and a loss that directly impacts your margins.

The problem often becomes worse when reconciliation is slow or incomplete. If invoices, shipment records, and delivery confirmations are not matched regularly, vendors risk missing deadlines, submitting weak evidence, or even overlooking claims altogether.

The good news is that a closed claim doesn’t always mean the end of the process. In Vendor Central, shortage deductions can be redisputed when you have the right documentation and strategy in place.

In this guide, we’ll teach you how to redispute Amazon shortage claims step by step so you can recover payments.

How to Redispute Amazon Shortage Claims: Step-by-Step

1. Gather proper evidence

The first and most important step in redisputing shortage claims is collecting the right evidence. Without documentation, Amazon will not reverse a deduction. Before you start a redispute, make sure you have:

• Proof of Delivery (POD).
• Bill of Lading (BOL).
• Packing slips and Invoices.
• Carrier tracking data.

Organize these documents by invoice and purchase order. Clear, complete, and legible evidence significantly increases the chances of a successful redispute.

2. Understand Amazon compliance requirements

Amazon has strict rules around redisputes. If you do not meet them, your claim will be rejected before it is even reviewed. Always confirm:

• You are referencing the original dispute ID correctly.
• The ASINs and quantities in the redispute exactly match what was shipped.
• The redispute is submitted within Amazon’s dispute window. Late submissions are not accepted.
• All uploaded documents are in an accepted format and easy to read.

Taking time to understand and follow these requirements ensures that your redispute is considered on its merits rather than dismissed for technical reasons.

3. Use the redispute process in Vendor Central

Once you have prepared your evidence and confirmed compliance, follow these steps in Vendor Central:

1. Log in to Vendor Central.
2. Select the Payments.
3. Click on Create a redispute.
4. Enter the dispute IDs you want to redispute and click Next.
5. Enter the details and hit continue.
6. Add justification and upload your supporting documents.
   
7. Review and Submit.

4. Write a clear justification

Your justification statement matters. Amazon reviewers need a concise and professional explanation supported by evidence. A strong justification should include:

• A short description of the shipment, including PO number, carrier, and delivery date.
• Direct reference to attached documents, such as PODs and BOLs.
• A factual explanation of why the deduction is incorrect, for example, a signed POD confirming full delivery.

Avoid long or emotional explanations. Keep it simple and fact-based so the reviewer can quickly connect your evidence to the claim.

5. Monitor the status of redisputes

Submitting a redispute is not the end of the process. Vendors must actively track their redisputes in Vendor Central to ensure they are being processed.

• Review the status of each redispute regularly.
• Follow up if a case is unresolved for longer than expected.

Maximize Recovery Efficiency with iNymbus

iNymbus provides the automation foundation for systematic deduction and shortage claim management. Our platform handles the entire redispute process, reducing manual effort while increasing the speed and accuracy of recoveries.

With iNymbus, vendors can:

• Automatically capture and organize shortage claims from Vendor Central.
• Match claims with shipment and carrier data to ensure complete documentation.
• Automate redispute submissions for faster resolution and payment recovery.
• Monitor deduction trends to address recurring compliance issues.
• Free up finance and operations teams to focus on higher-value priorities.

By automating deduction management, iNymbus helps vendors recover payments more efficiently and strengthen financial control at scale.

FAQs about Amazon Shortage Redisputes

1. What is a shortage redispute in Vendor Central?
   A shortage redispute is when a vendor reopens a previously closed shortage claim in Vendor Central. This allows vendors to submit additional documentation and evidence to challenge a deduction that Amazon initially denied.
2. How long do I have to submit a redispute?
   Amazon sets strict timelines for disputes and redisputes. Vendors must act within the dispute window, which is typically tied to the invoice date.
3. What documents should I include in a redispute?
   The most effective redisputes include Proof of Delivery (POD), Bills of Lading (BOL), packing slips, invoices, and carrier tracking records.
4. How can automation help with redisputes?
   Automation tools like iNymbus capture shortage claims directly from Vendor Central, validate them with carrier data, and submit redisputes automatically. This reduces manual workload and helps vendors manage shortages at scale with higher accuracy.