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Deduction Management: Everything You Need to Know About This Process

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Deductions management processes are critical to protecting your bottom line. Learn how you can enhance this process through the use of iNymbus RPA automation.

As a business, it’s always great to get that check from your retailers at the end of the month. But you know what’s not so great? Noticing a huge chunk of money missing, with some mystery reason codes that look like Greek. What’s up with all these deductions? And what can you, as a retail supplier, do about it?

Deductions have become a natural occurrence for retail suppliers, especially for businesses selling their goods to big-name retailers like Walmart and Amazon. While deductions are regularly taken by retailers, they should never simply be accepted without investigation. Implementing a deduction management process is key to reducing their impact to your bottom line..

We delve into everything you need to know about managing deductions and how to take the headache out of this necessary process.

Download Whirlpool Case Study

What are Deductions?

Essentially, deductions are an underpayment on an invoice, and they can happen for a wide variety of reasons. 

The  most common reasons for deductions is if the goods were damaged when the customer received them, or if part of the order was missing on receipt. Compliance issues by the supplier also lead to costly, avoidable deductions.

To mitigate and manage deductions it is essential for a business to keep a close eye on invoices issued and settled. It’s important to keep an eye on how many deductions occur, the reason for them, and if you’re racking them up from one retailer in particular. When you spot a trend, you need to act fast. Using a software solution like iNymbus can help you consolidate all data and documents to act on these trends.

How Does the Deduction Management Process Work?

In order to pick up on deductions and make sure that you know what the problem is, you need a solid deduction management process. Exactly how you do this will depend on various factors such as:

  • Your Retail Partners and Vendor Portals
  • Internal resources and manpower
  • Your Software capabilities

The process is usually incredibly lengthy and includes multiple steps. Many suppliers are simply overwhelmed and allow big box retailers to take massive deductions. If your process isn’t efficient for managing them, it can seem like a waste of time (and therefore money) to follow up on each one. This can lead to hundreds of thousands, if not millions, of dollars getting stuck or written off each year.

The key is to make the process of deduction as efficient as possible in a way that suits your operation. With  good efficiency, you can improve your recovery rate on deductions and make sure your invoices are paid in full. You can also decrease the amount of time and manpower that focuses on resolving deduction disputes.

A deduction management process will usually follow this flow:

Deduction Alert

The most important step in the entire process is seeing the deduction. A good system will allow you to see it before the deduction even reaches the Accounts Receivable phase. Proactively disputing deductions prior to payment is key.

Prioritizing Importance

Not all deductions are of the same importance. Some may just be for a few cents–usually due to human error when typing in the number. Others can be for large sums of money. The higher the deduction amount, the more urgent it is to resolve the issue.


The next step is to gather information about why or how the deduction happened. The original invoice is the first source of data as it has the details and information about the sale, as well as the reason code for why the deduction occurred. But there are plenty of other supporting documents that need to be collected and organized.

  • Deduction Document
  • Purchase Order
  • Bill of Lading and/or POD
  • Other Supporting Documents 

Only once all of the paperwork is in hand can the deduction be fully analyzed.

Determining Validity

With all the relevant data in front of them, the person or software working on the deduction can make a call on whether or not the client had a valid reason to make the deduction. If there was something wrong with the order quantities or the quality of the product, the client will have a

valid claim for short paying. In the case of an error in payment, the deduction is not considered valid.

Download to read book distributor chargeback and deductions case study.

Submit a Dispute

The next step is to dispute the claim on the appropriate vendor portal, where you as a business upload claims and any backup documentation. It’s necessary to create an individual supporting document for each of the charges separately.

Amazon Vendor Central is one of the most widely used customer portals, yet disputing claims on the interface is a laborious task. All documents related to the claim need to be uploaded manually. Additionally, all information must be entered into the portal, followed by any necessary manual correspondence. A dispute generally goes through stages that include Under Review, Need More Information, Approved, Approved and Paid, and Denied.

If a dispute is denied, you can dispute the deduction again, and provide additional evidence. If the dispute is approved, the deducted amount should be credited to your account.

Updating The Accounts

The accounts for that order also need to be updated accordingly to ensure your records reflect the outcome of the dispute. 


This is a key function of any deduction management process. The reports show how many deductions were made in a time period, who they were made by, and how they were resolved–valid or invalid. Using this information, you can spot any problem areas or regular deduction makers. This data can help you to make better delivery or invoicing choices in the future. Additionally, it will increase your chances of receiving the full sum owed, when it’s due.

Should You Go Manual Or Automated?

It's a no brainer to fully automate your deductions process. With a fully automated and integrated system like iNymbus, you can take out the need for a team or individual to have to sift through the paperwork and make calls on the validity of the deduction.

Remember, deductions cost time and money so it’s worth making the process of managing them as smooth and efficient as possible. If you are dealing with a large number of deductions on a monthly basis, automating with iNymbus will get through them quicker, putting more money back in your pocket.


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